Help Section

Not sure what you're looking for or having trouble using the site?

We've prepared some answers to some commonly asked questions to guide you through the Qmx experience

Simply select a question from the right and the answer will be revealed.

Frequently Asked Questions

What is a Qmx-Web account?

A Qmx-Web account lets you personalise your shopping experience by saving your address details and also allows you to save an order until you're ready to place it.

Account holders are able to see current prices, place orders online and save orders to purchase later. You can select to pay your order by Credit or Purchase card or orders can be invoiced to account with our standard terms.

How do I create an account?

Simply use our registration form. Fill out the form and click register. Once you have registered we will need to verify your data and update your account profile. Once approved, we will contact you by email to inform you that your registration has been successful and you will have full access rights.

I have forgotten my account password. How can I get it ?

If you have forgotten your password you can receive it via email. Click on the "Login" button in the upper most menu. Enter your email address in the "reset password" box, If this address is recorded in the system you will receive a temporary password to the entered address. You can then use this to log in and change it to a more memorable password

How do I change my login data or address details?

Log into your account then click on "Account Settings" in the left hand menu. Enter your desired changes, then click the save button. Changes take effect immediately. You can also change details to your billing and shipping address in this section.

Edit profile

How do I obtain a Material Safety Data Sheet (MSDS)?

Please contact us and we will be pleased to help.

Placing your order

How do I search for products?

You can search for products by keyword(s) name or catalogue number or in many cases by CAS number for our organic reference materials and stable isotopes.

Enter your keyword(s) search in the "product search" in the main menu (such as "amitraz" or "40ml"). This will suggest some options which you can click to view or buy immediately. In many sections there is also a Search this Category feature allowing a product search within that category.

Alternatively, click on the magnifying glass to display pages listing all results.

How do I use the shopping cart?

You must be logged in to your account in order to begin the shopping process.

Once logged in click on the shopping cart icon next to the desired product to add it to your basket You can then browse more products or go directly to the basket to complete your order.

If you wish to increase quantities this can easily done on the shopping basket page, by amending the required amounts and updating the totals.

How do I place an order?

If you are finished adding items to your shopping cart you can complete your order, by clicking the "Checkout your Order" button.

You will then be given the opportunity to amend the contact and delivery details. Once satisfied that everything is correct, you can submit you order by clicking "place order"

Favouriting Products

How do I favourite a product?

You must be logged in to your account in order to favourite products.

Once logged in, an "add to favourites" botton will be added against a product recored; in lists and on product pages. Clicking this will add the respective product to your favourites list.

You can view all your favourites from within your account pages, here.

Where can I view my favourites?

You must be logged into your account to access your favourites.

Once logged in you can access your favourites page from the link within the website's header or your on account home page.

Can I buy my favourites?

If you are logged in, you can view all the products you've favourited here.

Against each record will be an "Add to basket" button; clicking this will add the respective product to your basket. The page also gives you the option to add ALL your favourites to your basket.

You will also be able to filter your favourites alphanumerically or by search keyword. Clicking on the "Add all to basket" button will add the filtered list to your basket.

I can't add a product to my favourites?

If you're expeirencing issues adding products to your favourites please check the following:

That you you're not looking at cached page after being logged out - Either refresh the page or open an new browser window to navigate to the page again.

Your details are up to date - If you're logged in please check your account settings to make sure all the requred information is completed. Once completed please try to add the products to your favourites again.

If the problem still persists please contact us to discuss further:
t: +44 (0)1371 831611

Mix Designer

What is a mix?

A mix is a standard solution containing various compounds in multiple concentrations. It helps by saving costs and time in calibration of analytical instruments.

Create a Custom mix

How do I request a quotation for a custom prepared mix ?

In the upper most menu click "Custom Mix", where you will be taken to a form to create you specialised composition.

Within the form you can enter the desired compounds you require along with their concentrations. You can add additional compounds by clicking the buttons at the top and bottom of the mix table.

In addition you can also select a solvent and the desired quantity (ml) and enter you contact details.

Finally, click "Request Mix Quotation". You will receive a response shortly after sending your request.

Create a Custom mix

Contact us

If you have any specific request or queries on our products and services we are always happy to discuss these with you.

Please follow the link blow and complete our contact form with your query.

Contact us

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